Password Reset Instructions

• Online - Only a password administrator can reset an online password or resume a revoked online user ID. The password administrator should follow these instructions.
• Extract - An extract password should be reset at least every 12 weeks, to prevent it from expiring. These instructions set out the procedure to reset an extract password.

Additional User IDsOnly the listed contacts or the person who signed the licensing agreement can request additional user IDs, which cost $70 each. The licensee's representative can request the additional IDs by emailing [email protected] the following information:

• Company's name
• Number of additional IDs needed

An estimate will then be emailed to the licensee. Once payment is received, the ID(s) will be created and sent to the licensee via email.

Payment InformationAll monthly invoices should be paid through PayIt online payment system. This payment system is for Remote Public Access customers who have signed online or extract licensing agreements only. No other types of court payments, including payments made on a case or court filing fees, will be accepted through this system. Visit NCcourts.gov/services for other online court payments or find information on eCourts.

• RPA Electronic Payment Announcement - April 2024

Change in Contact or Administrator

• Change in Contact - Submit this Change in Contact Form if you need to change your company's current contacts.
• Change in Administrator - Submit this Change in Administrator Form if you need to change your company's current password administrators.

Change in Billing RecipientSubmit the Change in Billing Recipient Form if you need to change or add email addresses that receive the monthly invoices. Up to four recipients can be named.